rainshadow running cancellation policies
updated on 11/19/25
By attending one of our events you agree to accept the terms of and abide by our cancellation policies, our COVID precautions, our event rules, our anti-discrimination policies and any other logistics or arrangements you that must adhere to. Please don't ask for an exception to our cancellation policies, we've given them a lot of consideration and have tried to be as generous as we can. If you would like to get more information about any of this or discuss things further please email us at [email protected]
If You Need to/Choose to Cancel Your Registration...
Please let us know before event day to let us know you will not be participating. We do not issue refunds, rollovers or transfers but depending on when you fill out the form you may be eligible for a credit. The amount of credit is based on when your cancellation form was submitted. The credit can be used for any Rainshadow event and never expires.
If you cancel more than 30 days before event day: 50% of your entry fee + 100% of merchandise or anything else extra you ordered.
If you cancel 30 days to 7 days before event day: 50% of your entry fee + 50% of merchandise or anything else extra you ordered.
If you cancel less than 7 days before event day or after the event: No credits will be issued. This includes entry fees, merchandise and anything else you ordered.
No rollovers or bib transfers:
We no longer offer rollovers for our events and we do not allow folks to transfer or sell their bib or registration to another person. Any participants who give away their bib, or run under a different name, are subject to being permanently banned from our events.
Pregnancy Deferral:
Anyone who becomes pregnant after registering can defer their entry for up to 3 years. Please email [email protected]
How to Use Your Rainshadow Credit:
Your credit does not have an expiration date and you can choose to use it when you register for any of our events. You can also combine your credit with a coupon code if you have one from volunteering at one of our races in the past or other coupon codes we may have given you in the past. Also if you sign up for an event that costs less than your credit total the remaining credit balance can be used for future Rainshadow events. And if we give you a credit in the future for volunteering or any other reason that credit will be added to your credit balance.
At anytime you can check your Rainshadow Running credit balance by logging into your Webscorer account, navigating to your racer profile and clicking on View participant credit. Also as long as your balance is above zero you'll be shown your credit balance when you register for any of our events and you'll be given the option to use your credit.
To use your credit simply log into your Webscorer account and go through the event registration process as normal and when you get to the section that shows the subtotal and total there will be a question that asks if you want to use your credit. Select yes and hit the "Calculate" button.
If you cancel more than 30 days before event day: 50% of your entry fee + 100% of merchandise or anything else extra you ordered.
If you cancel 30 days to 7 days before event day: 50% of your entry fee + 50% of merchandise or anything else extra you ordered.
If you cancel less than 7 days before event day or after the event: No credits will be issued. This includes entry fees, merchandise and anything else you ordered.
No rollovers or bib transfers:
We no longer offer rollovers for our events and we do not allow folks to transfer or sell their bib or registration to another person. Any participants who give away their bib, or run under a different name, are subject to being permanently banned from our events.
Pregnancy Deferral:
Anyone who becomes pregnant after registering can defer their entry for up to 3 years. Please email [email protected]
How to Use Your Rainshadow Credit:
Your credit does not have an expiration date and you can choose to use it when you register for any of our events. You can also combine your credit with a coupon code if you have one from volunteering at one of our races in the past or other coupon codes we may have given you in the past. Also if you sign up for an event that costs less than your credit total the remaining credit balance can be used for future Rainshadow events. And if we give you a credit in the future for volunteering or any other reason that credit will be added to your credit balance.
At anytime you can check your Rainshadow Running credit balance by logging into your Webscorer account, navigating to your racer profile and clicking on View participant credit. Also as long as your balance is above zero you'll be shown your credit balance when you register for any of our events and you'll be given the option to use your credit.
To use your credit simply log into your Webscorer account and go through the event registration process as normal and when you get to the section that shows the subtotal and total there will be a question that asks if you want to use your credit. Select yes and hit the "Calculate" button.
If Rainshadow Cancels a Event...
If we have to cancel an event for any reason (COVID, wildfire, acts of nature, etc.) we understand the disappointment to the participants. But it's something that does happen from time to time so you should be aware of that possibility and understand that when signing up there is that risk.
In the event of a cancellation we will do our best to notify folks as soon as we can but sometimes it may be a last minute situation. All participants will be sent an email as soon as possible with information about the cancellation. If the reason for cancelling the event is something out of our control like (dangerous weather, COVID shutdowns, etc.) we will likely offer folks a 50% credit towards a future event. If we are forced to cancel an event once it's already begun no credits will be issued. We do not issue refunds for any reason.
We understand how much money, energy, and time goes into training for these events, so if we can make adjustments to our race plans instead of cancelling, that is our priority, but at the end of the day, the safety of the participants, volunteers, staff, and the general public will be the main factor in our decision to cancel.
If we have to cancel an event for any reason (COVID, wildfire, acts of nature, etc.) we understand the disappointment to the participants. But it's something that does happen from time to time so you should be aware of that possibility and understand that when signing up there is that risk.
In the event of a cancellation we will do our best to notify folks as soon as we can but sometimes it may be a last minute situation. All participants will be sent an email as soon as possible with information about the cancellation. If the reason for cancelling the event is something out of our control like (dangerous weather, COVID shutdowns, etc.) we will likely offer folks a 50% credit towards a future event. If we are forced to cancel an event once it's already begun no credits will be issued. We do not issue refunds for any reason.
We understand how much money, energy, and time goes into training for these events, so if we can make adjustments to our race plans instead of cancelling, that is our priority, but at the end of the day, the safety of the participants, volunteers, staff, and the general public will be the main factor in our decision to cancel.
Reminder:
By registering for one of our events you agreed to accept the terms of and abide by our cancellation policy, our COVID precautions, our event rules and any other logistics or arrangements you must adhere to. Please don't ask for an exception to our cancellation policies, we've given them a lot of consideration and have tried to be as generous as we can. If you have questions or would like more information please email us at [email protected]
By registering for one of our events you agreed to accept the terms of and abide by our cancellation policy, our COVID precautions, our event rules and any other logistics or arrangements you must adhere to. Please don't ask for an exception to our cancellation policies, we've given them a lot of consideration and have tried to be as generous as we can. If you have questions or would like more information please email us at [email protected]