rainshadow running cancellation policy

Cancellation Policy

We understand things come up and you may not be able to make the race.  We are unable to offer refunds for any of our races, but you have the following choices for removing your registration: 

  1. Cancel Registration: you can remove your race registration and be issued a credit that is good for one year and will be applied the next time you register for a Rainshadow race (excluding the Orcas 100).  Credit percentage is based on the date you cancel (see credit structure below).  This option does not allow you to bypass the lottery for any race or enter into a sold out race.  If you choose to use it on a lottery race, it will be processed if your name is drawn.  If you do not get chosen, the credit is still valid and you can apply it towards a different race.  Registrations must be cancelled at least 7 full days prior to race day (if the race is on Saturday, you must cancel by the Friday a week before, if the race is Sunday you must cancel by the Saturday, a week before).  No credits are available within a week of the race. 
  2.  Rollover: you can choose to rollover your registration to the SAME race distance the following year, and a portion of your entry fee will go towards the next year's race (based on when you cancelled).  Rollovers are only valid for that specific race and distance.  Example: if you are registered for the Gorge 50K, you cannot roll over into the 100K the following year. If the race is a lottery, this option guarantees you a spot in the race.  You will still need to register for the lottery like normal, but your name registration will be on a lottery bypass list and your credit will be automatically processed when you sign up for the race.  Credit percentage is based on when you roll over your registration (see credit structure below).  Your rollover credit will show up on your account as soon as the race is renewed for the following year.   No roll overs are available within 7 days of the race. 
  3. Bib Transfer: you now have the option to transfer your registration to another runner.   This is a two step process, the original runner must cancel the registration AND the new runner must follow the instructions in the email they receive to complete the registration. The money transaction takes place between the buyer and the seller.  Runners selling their bib can also sell any merch they pre-ordered, just be sure to send Elizabeth (info@rainshadowrunning.com) an email so we can update the name/size.  Please note: we do not allow selling your bib for a profit. You can sell the bib for the amount you paid, but not for more.  We do not want people registering for our races with the sole intent of making money from the bib.  The spots should be for runners who are intending on running.  We are excited for this new policy but if people abuse it, we may be forced to take away the option.  All bib transfers must be complete at least 7 days prior to race day. 
    1. ​Shirt Tranfers:  If you ordered a shirt and would like to transfer that to the new runner, you will collect the money from the person you are transferring to and you need to send an email to Elizabeth at elizabeth@rainshadowrunning.com to let her know the new runner and their size.  All shirts are ordered 45 days prior to the race and once they are purchased, we cannot adjust any sizes (you can still transfer the name, but they will have to keep the size you ordered).  If there are any leftover shirts on race day, they can exchange the size at that time. 
    2. Shirt/Bunkhouse Refund: If the runner you are transferring your bib to does not want the shirt you ordered, you have until 45 days before the race to email Elizabeth and get a refund.  For Orcas, this includes shirts, bunkhouse purchases and pre-race meal tickets.  After the 45 day mark, we have already paid for the add-ons and cannot offer any refunds.  
Cancellations and rollover credits will follow the tiered structure below: 
  • 60+ plus from race day: 75% transfer/roll over credit  
  • 30-60 days from race day: 50% transfer/roll over credit
  • 7-30 days from race day: 25% transfer/roll over credit
  • within 7 days of race day: no credits or roll overs available
If the race is on a Saturday, you must cancel by the Friday, the week before the race.  If the race is on a Sunday, you must cancel by the Saturday, the week before the race.

Follow these steps to transfer your registration:
  • Login to ultrasignup
  • Hover over your name and click Registration History
  • Find the race and click Edit
  • Click Transfer Registration
  • Enter the name and email for who is receiving the registration and an invite will be emailed to the recipient
  • The recipient must follow the link in the email to sign the waiver and complete the process
Ultrasignup will send an email invite to the person who is receiving the registration.  They need to follow directions in the email and register themselves on ultrasignup.  If they do not register and sign the waiver, the transfer is not complete and they are not entered into the race.

Click Here to view the Bib Transfer google doc to connect with folks who are looking to sell/transfer their race bib.  This list includes all races that are currently open.  

Follow these steps to cancel or roll over your registration:
  • login to ultrasignup
  • ​hover over your name and click Registration History
  • find the race and click Edit
  • click Cancel Registration
  • ​you will be given the option to CANCEL or ROLLOVER
Your ultrasignup account will automatically be issued a credit.  To verify your credit, click on Registration History, scroll all the way down, and it should be listed under Outstanding Credits.  If you selected to cancel your registration, your discount will be applied automatically next time you register for a Rainshadow Running race.  If you selected to rollover your registration, your credit will be automatically applied when you register for the race the following year.  Please note that the rollover credit will not show up under your Registration History until the event is renewed for the following year.  All credits are good for one year.
 
 Other policies:
  1. Orcas 100 registrations are not eligible for the same credit structure.  Runners who cancel their registration at least 30 days in advance will receive a $100 credit towards the next years race.
  2. If both races during race-weekend are sold-out and the race is on the same day (i.e.  Beacon Rock 25/50K), you can transfer between distances, just send an email to info@rainshadowrunning.com at least one week prior to race day.
  3. If both races during race weekend are sold out and the race is on separate days (i.e. Sun Mountain 50K/25K) you cannot transfer between distances. 
  4. We cannot do day-of registrations and/or day-of transfers from one race to another if a race is sold-out.
  5. Please email us if the race isn't sold-out and you would like to transfer distances.